9wicket Privacy Policy – How We Keep Your Information Secure

9wicket ("we", "us", "the Company") takes your privacy extremely seriously. This Privacy Policy ("Policy") describes what information we collect, how we use it, and how we keep it secure when you use the 9wicket website (9wicket.ws), mobile app, or any related services ("Platform").

This Privacy Policy applies to all users and registered members of 9wicket. Whether you access 9wicket from Bangladesh or anywhere else in the world, this Policy applies equally to you.

9wicket complies with international data protection standards and all applicable privacy laws and regulations. We believe you have every right to know how your personal information is handled — which is why this policy is written in clear, plain language rather than complex legal terms.

9wicket collects only the information needed to provide you with the best possible service. The types of data we collect include:

Personal Identity Information

Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket)
• Bank Account Details (for withdrawals)
• Deposit & withdrawal history
• Transaction amounts and dates

Automatically Collected Information

• IP address and device information
• Browser Type & Operating System
• Time spent on the platform and page visit history
• Gaming & betting activity logs

9wicket collects your information through the following methods:

Directly from you

• Completing the registration form when creating an account
• Documents submitted for KYC verification
• Information provided when contacting the support team
• When filling out surveys or feedback forms
• When participating in promotional offers

Automatically

• Through cookies and tracking technologies while using the platform
• Login and logout times
• During Betting & Gaming Sessions
• During payment processing

Via third parties

In some cases, we may receive information through trusted third parties, such as:

• Identity Verification Service Providers (KYC Partners)
• Transaction confirmations from payment gateways
• Fraud Prevention Services

9wicket uses the information it collects for the purposes listed below. The reason for each purpose is stated alongside it:

• Account Creation & Management: For account registration, login, and security
• Identity & Age Verification: To detect minors and fraudulent users
• Payment Processing: To confirm deposit and withdrawal transactions
• Customer Support: To address your questions and resolve issues
• Fraud & Abuse Prevention: To detect multiple accounts and fraudulent activity
• Legal Obligation: Anti-money laundering and regulatory reporting
• Service Improvement: To improve platform performance and user experience
• Promotional Communications (Consent-Based): To send you notifications about new offers and bonuses

We never use your information beyond its original purpose. You will be informed before your data is used for any new purpose, and your consent will be obtained where applicable.

9wicket follows the highest industry standards to protect your information. Our security measures include:

Data Retention Period

9wicket retains your information in accordance with the following policy:

• While your account is active: All data kept active
• After Account Closure: Retained for a minimum of 5 years as required by law
• Financial Transaction Records: Up to 7 years (legal obligation)
• Marketing Data: Deleted upon withdrawal of consent

9wicket does not sell your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Sharing necessary information with bKash, Nagad, and banks to complete transactions
• Identity Verification Services: With licensed verification services during the KYC process
• Fraud Prevention: With specialist services to detect fraudulent activity
• Legal Authority: Under court orders or regulatory authority requirements
• Technology Partners: Service providers that support the operation of the platform

9wicket uses cookies and similar technologies on its platform. Cookies are small data files stored in your browser. The cookies we use include:

You can disable optional cookies at any time through your browser settings. Please note that turning off certain cookies may affect the availability of some platform features.

You have the following rights regarding your personal data. To exercise any of these rights, please contact 9wicket Support:

9wicket strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or store personal information from minors.

• Age verification is mandatory during registration
• KYC documents may be requested in cases of suspected activity
• Any account found to belong to a minor will be immediately suspended
• All data associated with such accounts is permanently deleted

9wicket may update this Privacy Policy from time to time. Reasons for changes may include:

• Legal or regulatory changes
• Addition of new services or technologies
• Security Improvements
• Refined based on member feedback

For significant changes, we will notify you in advance via email or a platform notification. The "Last Updated" date at the top of the page is always kept current.

Continued use of the platform after any changes will be considered your acceptance of the updated Privacy Policy.

If you have any questions, comments, or concerns regarding this Privacy Policy, please reach out to us through the following:

We take any concerns about your privacy seriously and are committed to resolving them promptly. Thank you sincerely for taking the time to read this policy.